Shipping & Returns
- We deliver all US orders in 3–5 business days
- Free cancellations
- Returns accepted within 30 days (unused items)
Order Confirmation
Once your order is placed, you will receive an order confirmation email. This confirms that we have received your order and have pre-authorized your credit card for the purchase. After confirming availability with our suppliers, we will proceed accordingly:
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If your item is available and ready to ship within 1–2 business days, we will process the charge and arrange for shipment.
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If your item is on backorder or unavailable, the pre-authorization will be voided and you will be notified by email.
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Please note: While most items ship out within 1–2 business days, total delivery time is typically 3–5 business days, depending on your location and carrier handling.
Order Shipment
If your item is in stock and your payment has been processed, your order will typically ship within 1–2 business days. Total delivery time is approximately 3–5 business days from the date of order. Once shipped, you will receive tracking information at the email address provided during checkout within 24 hours of dispatch.
If you have not received tracking information within 3–5 business days of placing your order, please contact us at support@proaudioreserve.com.
The Distributor-Direct Advantage
To ensure you receive the most recent hardware revisions and 100% factory-sealed units, Pro Audio Reserve utilizes a Distributor-Direct fulfillment model. Unlike big-box retailers that may ship "floor models" or gear that has been sitting in general-purpose warehouses, your equipment is pulled directly from the primary manufacturer hub, serialized, and dispatched. This process ensures the highest level of quality control for professional-grade recording equipment.
Shipping Policy
We currently offer free shipping within the United States only. If the checkout process on our website allows you to enter a shipping address and complete your order, your location is eligible to receive delivery.
Changing Shipping Address
If you need to change your shipping address after your order has been processed or shipped, we will do our best to accommodate the request. Please note that address changes may result in delivery delays. Any additional costs incurred due to address changes, including carrier fees or rerouting charges will be the responsibility of the customer. No exceptions.
Shipping Times
All shipping times provided are estimates and should not be considered guarantees. Most orders ship out within 1–2 business days from the time payment is processed. However, total delivery time is typically 3–5 business days, depending on your location, carrier performance, and supplier fulfillment timelines.
We work closely with our vendors to ensure timely deliveries, but please note that supply chain disruptions, high-demand periods, or weather events may occasionally cause delays beyond our control.
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To avoid misunderstandings: The “shipping time” refers to the total time from order placement to final delivery, not just when the item leaves the warehouse.
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Cancellations: If you choose to cancel your order because it has not arrived within the estimated delivery window, you may be responsible for applicable shipping charges, restocking fees, warehouse handling costs, and other related fees.
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Chargebacks: Customers who initiate chargebacks due to shipping delays without contacting us first may be held legally responsible for losses. We strongly encourage open communication so we can resolve any delivery concerns directly and efficiently via our Atlanta-based support team.
Delivery Options
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Threshold Shipping: Your item will be delivered to your front door, porch, garage, or a covered entryway.
